How do I update my name or phone number on my account — can I do it myself, or do I need to contact support?

Some information on Bet Bonus can be updated by you directly, while other changes require assistance from support. You can update directly: Log in to the app or website, go to Settings or Profile, and you can update your contact email, notification preferences, and password yourself. Requires support assistance: To change your registered mobile number, you'll need to contact support — since the number is linked to your payment method, identity verification is required before any change is made. This is purely a security measure to prevent unauthorized changes to your account. For a name change (for example, after marriage), you'll need to submit a copy of your National ID or another government-issued document to support. Once verified, the update is typically completed within 24–48 hours. For any information update request, an OTP will be sent to your registered number for verification purposes.

I made a deposit via bKash — how long before it shows in my balance? And what should I do if the money was deducted but never credited?

Under normal circumstances, after making a deposit to Bet Bonus via bKash or Nagad Within 5 Minutes It appears in your account balance — often even sooner. If our servers are busy, it may take up to 15 minutes at most. Money was deducted but hasn't appeared in your balance — here's what to do: Start by waiting 20–30 minutes — payment gateway delays do happen occasionally. If it still hasn't arrived after half an hour, contact support via live chat and provide the following details: — Date and time of the transaction — Amount sent — bKash/Nagad transaction ID (from the confirmation SMS) — The number you sent from The support team will use this information to verify with the payment gateway and typically resolves the issue within 1–2 hours. Important: Always save the bKash confirmation SMS after sending a payment — if an issue arises, having the transaction ID makes the investigation much faster.

bet bonus | Privacy Policy and How We Protect Your Data

1

Why This Privacy Policy Exists and Who It Applies To

Bet Bonus is an online betting and casino platform that has been serving Bangladeshi members since 2018. Running the platform requires us to collect certain information — to process payments, keep accounts secure, and deliver a better experience.

This Privacy Policy has been prepared by Bet Bonus— for all members and visitors. Reading this will tell you what information is collected, why it's collected, how long it's retained, and what rights you have. We've written this in plain, straightforward language so no one gets lost in legal jargon.

This Policy bet bonusapplies to all information collected through 's website, mobile app, and support channels.

Our Core Commitment

Your data will never be sold, rented, or shared unnecessarily with anyone. Keeping your personal privacy protected at Bet Bonus is one of our highest priorities.

2

What Types of Information Are Collected

Bet Bonus Two types of information are collected — what you provide directly and what is automatically gathered through your use of the platform.

Information You Provide Directly

Identity Information: Full name, date of birth, and nationality — provided at the time of registration.
Contact Information: Mobile number, email address, and residential address.
Payment Information: bKash/Nagad/Rocket number — used solely to verify transactions.
Identity Verification Documents: Photo of your National ID or passport — required as part of the KYC process.
Support Contact: A record of what you write via chat or email.

Automatically Collected Information

Device Information: Phone model, operating system, and browser type.
Approximate Location: District or division based on IP address — not your precise GPS location.
Usage Patterns: Which games you play, how long you play, and when you're most active — primarily used to improve our services.
Cookies & Session Data: To maintain your login session and improve your overall experience.

Data Type	Why We Collect It	How Long We Keep It
Name & Date of Birth	To Verify Your Identity	For the Duration of Account Activity
Mobile Number	Payment & Security Verification	5 years after account closure
Transaction History	Financial Audits & Dispute Resolution	7 years (legal requirement)
KYC Documents	Age & Identity Verification	5 years after account closure
Betting History	Dispute Resolution & Fraud Prevention	3 Years
Device & IP Logs	Security & Fraud Detection	90 Days

3

How Your Information Is Used

Bet BonusInformation collected at is used only for specific, defined purposes. It is never used for anything unnecessary or unauthorized.

Account Management: To keep your login, payment processing, and account secure.
Customer Support: Previous interaction history is reviewed to better understand your issue and provide a faster resolution.
Bonuses & Promotions: To send you relevant offers based on your playing habits — for example, BPL bonus notifications if you're a cricket bettor.
Fraud & Security: To detect unusual login activity or transactions and keep your account secure.
Legal Obligations: To meet licensing authority requirements and comply with anti-money laundering regulations.
Product Development: Overall usage patterns are analyzed to improve the platform — no personal identities are used in this process.

What We Don't Do: Your data is never sold to advertisers or data brokers. Your phone number or email is never shared for third-party marketing campaigns.

4

Data Storage & Technical Security

Bet Bonus uses industry-standard technology to keep your data secure. Beyond technical safeguards, administrative and policy-level protections are also in place.

Technical Security Layers

256-Bit SSL Encryption: All communication between your browser and our servers is encrypted — no one can intercept it in transit.
Separate Server Layer: Payment information, personal data, and betting data are each stored in separate, secured layers.
Limited Access: Only staff assigned to relevant tasks are permitted to access specific data.
Two-Factor Authentication (2FA): Members can also enable 2FA on their accounts — so even if a password is compromised, the account stays protected.
Quarterly Security Audits: An independent third party audits our security framework every three months.
24/7 Monitoring: An automated system is in place to detect unusual access attempts or potential attacks in real time.

Data retention periods are determined based on necessity and legal obligations. Any data that is no longer needed is securely deleted after the specified period.

99.8%

Server Uptime

3 Months

Security Audit Frequency

0

Major Data Breach Incidents

5

Data Sharing Policy with Third Parties

Bet Bonus never sells your personal information. That said, in limited and specific circumstances, certain data may be shared with select third parties.

When and With Whom It Is Shared

Payment Processors: With bKash, Nagad, and Rocket — limited to information strictly necessary to verify transactions.
Identity Verification Services: With internationally accredited service providers for document verification during the KYC process.
Analytics Tools: Anonymized usage data — used for site performance analysis.
Fraud Prevention Services: With a specialist provider for detecting fraudulent activity.
Regulatory Authorities: When required by a licensing authority or legal obligation — such as a court order or government directive.

In each of the cases above, third parties are bound by strict confidentiality terms. They may only use the data received for the specified purpose and are not permitted to share it elsewhere. A formal agreement is in place with every third-party service provider.

International Data Transfers

In some cases, data may be stored on servers outside Bangladesh — for example, in connection with international KYC or fraud prevention services. In such cases, international data protection standards (GDPR-compliant) are followed.

6

Cookies & Tracking Technologies

The Bet Bonus website and app use cookies and similar technologies. These are stored as small files in your browser and help enhance your experience.

What Types of Cookies We Use

Essential Cookies: To keep you logged in and maintain session security — the site cannot function properly without these.
Functional Cookies: To remember your preferences — such as language and notification settings.
Analytics Cookies: To understand which parts of the site are used most — without identifying any individual user.
Security Cookies: To detect fraudulent activity and keep accounts secure.

Cookie Controls

You can disable cookies through your browser settings. However, turning off essential cookies Bet Bonus— some features may not work as expected, such as staying logged in.

Please Note: Disabling cookies entirely means you'll need to log in every time and your preferences won't be saved. We recommend only disabling analytics cookies.

7

Your Privacy Rights

As a Bet Bonus member, you have certain important rights over your own data. To exercise any of these rights, contact our support team — you'll receive a response within 72 hours.

Right to Access Information

You can request to see what data we hold about you. A full list of all collected information will be sent to you.

Right to Correct Your Data

If any of your information is incorrect or out of date, you can request a correction. Updates are typically processed within 24 hours.

Right to Erasure

After account closure, data is deleted to the extent possible in compliance with legal obligations. Contact us if you'd like more details.

Right to Restrict Processing

In certain circumstances, you may request that we restrict how we process your data — for example, while a dispute is under investigation.

Right to Data Portability

You may request a copy of your personal data in a readable format (CSV/JSON).

Right to Object

You can opt out of marketing communications or profiling — your request will be acted on immediately.

To Exercise Your Rights

Email us at support@betbonus.biz or reach out via live chat. Once your identity is verified, you'll receive a response within 72 hours.

8

Children's Privacy

Bet Bonus is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Date of birth is verified at registration. If it is later found that a member created an account while under 18, that account will be immediately closed, all transactions will be cancelled, and all related personal data will be permanently deleted.

If you believe a minor Bet BonusIf someone else is managing your account, please inform our support team. We will take prompt action.

9

Privacy Policy Changes & Updates

Bet Bonus may update this Privacy Policy as needed. If any changes are made, we will notify members in advance.

For significant changes, you will be notified at least 14 days in advance via your registered email or app notification.
Minor changes (language corrections, clarifications) will be updated directly on this page, and the date at the top will be revised accordingly.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
If you do not agree to the updated policy, you will have the option to close your account.

The date of the latest update is always shown at the top of this page — you can check it at any time to see if anything has changed.

10

Contact Us About Privacy

If you have any questions, concerns, or requests regarding your privacy, feel free to reach out to us directly. Our privacy team responds to all inquiries in Bengali.

Email: support@betbonus.biz — for privacy-related matters, please write "Privacy" in the subject line.
Live Chat: 24/7 Bengali Support — just click the chat button on the site or app.
Response Time: A formal response to privacy-related requests is sent within 72 hours.

Bet Bonus Privacy Policy at a Glance

Your data is yours — we only use it to a limited extent to provide the services you need. Not for sale, just for your protection.

Bet Bonus Privacy Policy — Your Information Is Safe With Us

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